While I appreciated the friendly staff and the hotel's convenient location near restaurants and supermarkets, my overall experience was less than satisfactory. The cleanliness of my room did not meet my expectations, as there were visible signs of wear and mold. Additionally, the persistent smell of smoke was quite off-putting and detracted from my stay.
Rooms
6.0
The room I stayed in had a great size, but unfortunately, it felt worn down. The shower curtains had mold, and the carpet and bedding showed signs of age, which I found disappointing.
Service
6.0
The staff were friendly and willing to help, but they didn't adequately address my concerns regarding the room's odor, providing just an air purifier without further action.
Location
8.0
The hotel’s location is fantastic, right in the center of town with easy access to restaurants and supermarkets, making it very convenient for my needs.
Dining
5.0
The breakfast options were decent, although the dining choices could benefit from more variety to enhance the overall experience.
Facilities
6.0
I appreciated the inclusion of a water re-filler and coffee machine, which added some convenience, but overall the facilities felt basic and lacked attention to detail.
Susan
United States,
February
2025
6.2/10
My stay at the Kiwi Express Hotel on Jiuru Rd had its ups and downs. The size of the room was great, and I appreciated the layout of the restroom. However, the persistent smell of smoke and the overall condition of the carpets and bedding were quite disappointing. Additionally, the service regarding housekeeping left much to be desired.
Rooms
6.0
The size of the room was spacious, and I found the restroom layout convenient with a separate divider for the shower. Unfortunately, the carpets and bedding showed signs of wear and were overdue for replacement.
Service
5.0
The staff was friendly and tried to help, but my requests for housekeeping weren't effectively addressed during my stay. The construction also added to the inconvenience.
Location
8.0
The hotel is conveniently located in the city center, close to several shops and restaurants, making it easy to explore the area.
Dining
5.0
Dining options were limited, with no changes from the previous year, and the selection felt quite poor.
Facilities
5.0
They offered room service and laundry services, but my overall experience was marred by construction noise and cleanliness issues.
William
United States,
January
2025
5.6/10
I had a mixed experience at Kiwi Express Hotel - Jiuru Rd. While the location was fantastic and made it easy to access nearby restaurants and supermarkets, I found the room cleanliness lacking. Things like the moldy shower curtains and worn-out finishes were disappointing.
Rooms
6.0
The room I stayed in offered good size and a convenient restroom layout, but the overall condition, including the carpet and bedding, showed clear signs of wear.
Service
8.0
The staff were friendly and helpful, always providing useful recommendations for dining options nearby.
Location
9.0
The hotel’s location is a major plus—right in the center of town, just a stone's throw away from a bubble tea shop and very close to a McDonald's.
Dining
5.0
The dining options were lacking in variety, which I found disappointing compared to what I expected.
Facilities
6.0
While the hotel offered useful facilities like a water re-filler and coffee machine, I felt the housekeeping could have been more diligent.
F.
United States,
January
2025
6.8/10
I stayed at Kiwi Express Hotel for one night, and it was a bit of a mixed bag. The location was extremely convenient, especially being close to food options like McDonald's and a bubble tea shop. However, the room had a persistent odor that was quite unpleasant, as if someone had left sweaty clothes behind. Overall, it met some of my needs but left me wanting more comfort. 😕
Rooms
5.0
The Superior Double Room had a severe cigarette and body odor issue that persisted despite the provided air purifier. Not impressed.
Service
6.0
The staff were friendly and nice, but they seemed somewhat unresponsive to my needs. They did come to fix the TV twice, which was appreciated.
Location
9.0
The location is very convenient, right next to a bubble tea shop and McDonald's, making it easy to grab a bite. Perfect for those attending events nearby!
Dining
5.0
The dining options were pretty limited, and I found the quality to be lacking compared to other hotels I'd experienced. A disappointment.
Facilities
5.0
They offer various services like housekeeping and room service, but the overall condition of the facilities left much to be desired.
Craig
United States,
January
2025
7.4/10
I had a stay at Kiwi Express Hotel for one night, and while the location was convenient and the staff was friendly, my experience was marred by several issues. The cleanliness of the room was below expectations, with lingering odors that didn’t clear even after the staff provided an air purifier. Overall, it was a mixed experience, leading to some disappointment. 😕
Rooms
6.0
The room was spacious, but the cleanliness was lacking, with persistent smells and not-so-great carpet conditions.
Service
6.0
The hotel staff were friendly and tried to help, but the solutions provided didn't resolve my issues adequately.
Location
8.0
The hotel's location is fantastic, conveniently placed near McDonald's, bubble tea shops, and supermarkets.
Dining
5.0
I didn’t enjoy the dining options; there was a lack of variety and quality compared to expectations.
Facilities
6.0
Facilities such as room service and laundry were adequate, but I found them to be somewhat standard without notable features.
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